An 18-month journey became reality on July 13, 2017 with the opening of Petro Rabigh’s dedicated All Women Expeditors Business Process (BP) & IT Services Center in Riyadh.

This partnership demonstrates Petro Rabigh’s commitment to local content providers who deliver in-kingdom materials, parts and services.

The decision to select the All Women’s BP & IT Center, owned by TATA Consultancy Service (TCS), was made following a rigorous bid process, with objectives to enhance supplier compliance with purchase orders, improve on-time deliveries and reduce costs.

The track record of the TCS All Women Center cannot be disputed. They have been responsible for Saudi Aramco’s order management process since 2014, achieving an improved on-time delivery record from 35% to 80% within the last 12 to 18 months.

As a result, the TCS All Women’s Center has grown to approximately 300 women for Saudi Aramco (total Center capacity is approximately 3,000 women), with extended operations to GE, Maaden, Al-Rajhi bank and the Saudi Ministry of Interior. They have also expanded services to include finance contract payment compliance and various HR services, also achieving superior performance.

The move from DHL to TCS All Women Center will save Petro Rabigh around 25% in costs from day one under the new contract agreement, with specific KPI’s to improve on-time delivery to 90% within 12 months of the “go live” date.

Beyond the initial 12-month period, the contract has built-in continuous improvement measures to increase the on-time deliveries upwards to 95% to 98% targets through the end of the contract.

The work of the TCS All Women Center is aligned with Saudi Vision 2030 to support the national economy and build a motivated and innovative society, including growing acceptance of Saudi women in the workforce.

Photo: Seated left to right: Dr. Amal Fatani, Head of the Women Center; Neeraj Srivasatava, TATA Regional Director, KSA; Bassam A. Al Bokhari, Petro Rabigh Vice President, Industrial Relations; and Basma Hmaidouch, Information Security Manager, TATA Consultancy Services. Standing: Women Center employees, TATA representatives and Petro Rabigh Material Supply Department Manager Elyas Y. Mandourah (back row, third from left) and personnel.

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